NEI Spa Rituals Etiquette

NEI is a space for relaxation, regeneration, and mindful care. To ensure complete comfort and the most beautiful experience, please familiarize yourself with the following spa area guidelines.

1. Please arrive for spa treatments in a bathrobe provided in your hotel room or obtained at the spa reception.

2. Completing a health questionnaire is required before any treatment.

3. Please arrive at the spa 10 minutes before your scheduled treatment.

4. The treatment time indicated is the time the Guest spends in the treatment room from entry to exit. Please remove makeup before the treatment. Otherwise, the therapist will need to perform this step during the session, which may shorten the actual treatment.

5. If you need to cancel a scheduled treatment, please inform the reception at least 12 hours before the appointment. Failure to cancel in a timely manner will result in a charge of half the amount of the planned treatment.

6. Smoking tobacco, electronic cigarettes, use of psychoactive substances, and consumption of alcohol are prohibited in the spa area.

*An exception applies when using special packages during which NEI SPA staff serves prosecco.

7. Please leave jewelry, valuables, and phones in your room or locker. Staff is not responsible for valuables left in the spa.

8. Therapists have the right to refuse treatment if contraindications are present.

9. We reserve the right to discontinue treatment if spa staff experiences inappropriate guest behavior (aggression, inappropriate propositions, behavior indicating intoxication or drug influence).

10. NEI Spa is a quiet zone. Please silence your phones and speak in whispers, out of consideration for the comfort and relaxation of all Guests.

We wish you a moment of respite, harmony, and a beautiful stay.
NEI — Your path to tranquility.